Call our Hotline Number

You can call us between 9:00am and 4:30pm Monday to Friday on

0161 941 2237

Outside of these hours, your call will be answered by our answering service, so please leave a message and we'll ensure your message is passed on to the relevant person.

Send us an email

If you would like to send us an email, please choose one of the addresses below.

• Product & Catalogue Queries - TradingService@girlguiding.org.uk
  
  
• Order & Delivery Queries - TradingShop@girlguiding.org.uk
  
  
• Product Return Queries - Tina.Masood@girlguiding.org.uk
  
  
• Technical Website Queries - webSupport@girlguiding.org.uk
  
  
• Content/Editorial - webEditorial@girlguiding.org.uk

Write to us

You can also write to us at the following address:

Guiding Essentials
Girlguiding UK
Atlantic Street
Broadheath
Altrincham
Cheshire WA14 5EQ

Making a Complaint

If you wish to make a formal complaint about any aspect of the service you have received from us, please either email us at TradingService@girlguiding.org.uk or write to us at the address above.

Alternatively, please call us on 0161 941 2237 or fax us on 0161 941 6326.